Tickets: Festival Tickets are delivered as PDF e-tickets promptly within the purchaser’s confirmation email. Parking passes and upgrades are typically mailed in late spring/early summer. Concert Tickets for in-person events are initially email confirmations, with physical tickets shipped about a month after the on-sale date.

Merchandise: For merchandise orders, Vision Sound Music employs USPS for all shipments. Expect your order to arrive within 7-10 business days. A shipment notification, complete with a tracking link, will be sent as soon as the item is dispatched.


Tickets: No refunds or exchanges are offered for festival tickets or upgrades. In the event of cancellation or postponement due to state or federal guidelines, ticket holders will receive communication detailing the window of opportunity for a refund or the option to roll over tickets to the rescheduled event.

Merchandise: For merchandise, purchasers can return apparel within 14 days for an exchange or a gift card of equal value.



New Sound International, Inc. (“we” or “us” or “our”) holds your privacy in high regard. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our website Please read this privacy policy carefully. If you disagree with the terms, kindly refrain from accessing the site.

We retain the right to modify this Privacy Policy at any time. We will notify you of changes by updating the “Last Updated” date. Changes will be effective immediately upon posting on the Site. It is your responsibility to review this Privacy Policy periodically, and your continued use of the Site indicates acceptance of any changes.


We collect information in various ways, including:

Personal Data: Includes personally identifiable information voluntarily provided by you, such as your name, shipping address, email address, telephone number, age, and gender.

Financial Data: Limited financial information related to your payment method may be collected when you make a purchase or request information about our services.

Data From Contests, Giveaways, and Surveys: Information provided when entering contests, giveaways, and responding to surveys.


Having accurate information allows us to provide a smooth, efficient, and personalized experience. Information collected may be used to:

  • Administer sweepstakes, promotions, and contests.
  • Assist law enforcement and respond to subpoenas.
  • Compile anonymous statistical data and analysis.
  • Create and manage accounts.
  • Deliver targeted advertising, coupons, newsletters, and other information.
  • Fulfill and manage purchases, orders, payments, and transactions.
  • Generate a personal profile to enhance future visits.
  • Increase the efficiency and operation of the Site.
  • Notify you of updates.
  • Offer new products, services, applications, and recommendations.
  • Perform other business activities.
  • Prevent fraudulent transactions and protect against criminal activity.
  • Process payments, refunds, and troubleshoot problems.
  • Request feedback and contact you about event experience.
  • Resolve disputes.


Information may be shared in certain situations:

  • By Law or to Protect Rights: Release of information necessary to respond to legal processes or protect the rights, property, and safety of others.
  • Third-Party Service Providers: Information may be shared with third parties performing services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Marketing Communications: With your consent, information may be shared with third parties for marketing purposes.
  • Sale or Bankruptcy: In the case of reorganization, sale, merger, or acquisition, information may be transferred to a successor entity.

We are not responsible for the actions of third parties with whom you share personal data.


Website Analytics: We may use third-party vendors such as Google Analytics for tracking technologies and remarketing services on the Site. By accessing the Site, you consent to the collection and use of your information by these third-party vendors.


The Site may contain links to third-party websites not affiliated with us. Any information provided to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.


We employ administrative, technical, and physical security measures to protect your personal information. However, no security measures are perfect, and no method of data transmission can be guaranteed against interception or misuse.


We do not knowingly solicit information from or market to children under the age of 13.


Account Information: Review or change your account information at any time by logging into your account settings.

Emails and Communications: Opt-out of correspondence, emails, or other communications by noting your preferences at the time of registration or updating your account settings.

For any queries or concerns, please contact us using the provided contact information.